Friday, February 22, 2013

Yeap, it happened… I wish I could say I was surprised, but I wasn’t.  My reception lobby, that warm, bright, fuzzy, safe-zone, filled with candy and sporting a “time-out” chair used to soothe the occasionally frazzled co-worker, is now dark, cold and lifeless.

I received my Christmas bonus early last year, just in time for Thanksgiving ---I was laid off.  8 ½ years, down the toilet with one mighty flush. 

I was lucky to get a heads up of sorts.  When the email came and I saw management was asinine enough not to hide the recipient list, I just knew.  My heart dropped as I realized I was about to lose a part of my life that I loved.  I worked with some amazing people and now I would lose that lifeline.   

Ahead of this meeting, I began to rifle through my desk drawers to load up 8 years worth of personal effects into a plastic tub.  My thought was, best to do it before the axe fell, that way I had a head start and it would give me time to say my goodbyes.  I was heartbroken, but I did not cry.

There was very little time between receipt of the email and the scheduled time for the meeting, 30 minutes tops.  I imagine this was done in an attempt to keep those being axed from having too much time for interaction with others in the company.  It only took me about 15 minutes to clean out my desk which left me time too load the tub into my truck and then proceed to have a smoke to calm my nerves.  As I rode the elevator down to the parking garage, it felt as though the pain in my chest was going to burst out like a bad scene from Alien, but I did not cry. 

I deposited my belongings into my truck and then headed to the loading dock for a smoke and some contemplation.  As luck would have it, one of my beloved co-workers arrived for a smoke as well.  I turned to him and said, “This is it buddy, I’m going to get the axe in a few minutes.”  He was speechless, but I suspect he knew it was coming.  We proceeded to have our smoke in silence as there wasn’t much to say in a situation like this.  I knew I would miss him as he’d been one of those great guys that looked after me while I went through a hellish divorce and suffered a short-lived eating disorder, dropping 40 pounds in a matter of several months.  Many were the nights he and I spent drinking our faces off to chase away our daily demons.  He even offered me french-fries from his plate when I refused to eat, he was awesome.  The sadness I felt knowing I might not see him again was gut-wrenching, but still I did not cry. 

He finished his smoke and headed back up.  I decided to stay and smoke another one, my rational was, why worry about being late for this meeting, what were they going to do? Fire me?  Well, yes, I suppose they were.  I did not care.  For a moment I felt belligerent about it, I wanted to be late, I wanted to be fashionably late damnit!  Mess with my job and I will purposely be late for your effin’ meeting. 

As I smoked my second ciggie, my mind wandered back to my co-workers.  Several of them had made a huge impact on my life.  I’d like to think I learned some important life lessons from each of them (aside from learning how to drink good bourbon, bad champagne and taking up smoking again after 4 years of quitting). 

---Edited to protect the not so innocent---

I arrived to the meeting about 10 minutes late.  Just late enough to be assured that those chairing the meeting would be made to feel uncomfortable at having to repeat the first 10 minutes of the meeting.  I walked in, announced, “Sorry I’m late,” and proceeded to take my place among the others who already had that ‘deer caught in headlights’ look on their faces.  I stared at each of their faces, knowing this moment would change their lives in an unpleasant way.  Our president, slightly annoyed by my lateness, began to reiterate that she felt she had failed us and that we would be let go.  She had a hard time talking because she was choked up.  For a brief moment I saw things from her side, the agony of having to release her faithful minions in such a difficult way.  I felt an overwhelming urge to hug her, so I did.  I did not care what anyone else thought, all I saw was someone in pain.  She was caught off guard, but hugged me back, and then I sat back down. 

She finished as best she could but then excused herself to let the HR person finish with the details of our release.  Then the sobs and tears came, but they were not my own.  I got up again and hugged the young woman, as I held her small body, wracked with sobs, I whispered in her ear, “One door closes, another door opens, you will be okay, I promise.”  I cannot bear to see pain; it drives a knife through my heart.  Still, I did not cry.  I listened half-heartedly to what HR was explaining, but I was of no mind to  pay much attention, everything said after being told you’re being let go is like piss in the wind.  So I abruptly stood up and said, “I’ve got work to finish, please excuse me,” and I walked out. 

I felt free.  Scared, but free. 

With my desk cleaned out I knew I needed to connect with my supervisor to close out my work.  However, meeting up with her was not to be for quite some time as she was in another meeting.  Those that were safe were dragged into other “meetings” so that they wouldn’t have to face us when we became “ghosts.”  Instead, I headed back down for a smoke. 

By the time I came back up to say my goodbyes, most people were back at their desks.  The news was out, we were now ghosts.  As I made my rounds, many of them would hug me and start to cry, I could only hug them back and tell them, ”don’t cry, I’ll be alright.” 

They couldn’t understand how the receptionist could be laid off, the gatekeeper, the one that smiled at them first thing in the morning and the last thing at night, the bitch that never ordered enough cream for their fucking coffee.  It was unfathomable.  And a warning sign for those left behind, that things would get worse, much, much worse.  And still I did not cry, instead I held it all in and tried to comfort them as best I could. 

It was time to leave, time to take one last look around at these people whom I loved and somehow move on.  It was not easy, but I did not cry.

As it was quitting time by now, I headed up to our watering hole, ready to drink the pain away one last time with my awesome peeps.  We drank; we laughed and promised each other we’d stay in touch.

As I made my way home to start my new life, I felt empty and lost, like my world had just collapsed in on itself.  But still, I did not cry.

Once home, my wonderful boyfriend folded me up in his arms and held me tightly.  I waited for the tears to come, but they would not.  I think now that the afternoon spent comforting others had reinforced the dam holding back the tears that were just beneath the surface. 

I went to bed feeling wiped out.

I awoke at about 2 am, got out of bed and headed to the adjacent bedroom where I collapsed on the floor…



…and I cried…

Sunday, January 27, 2013

All That Money Spent on College and You're Selling Door to Door?


I’ve just returned from a two-week vacation of rest and relaxation and I’m anxious to put my reception desk back in order to start the new year and then it happens…

I’ve barely settled into my cozy communication cubby when I see a stranger step off the elevator and head toward my front door. My thoughts race, is it a job candidate, a new hire or maybe it’s Dave Sayer, Executive Director from Publishers Clearing House Prize Patrol, telling me I just won ten million bucks.

No such luck, it’s actually a door to door salesman. Ugh, now my morning is ruined. Apparently solicitors are unable to decipher the words “No Soliciting” that are posted in the main lobby. Same goes for the “No Soliciting” sign posted front and center on my reception desk. I see them look at it, but they must think it doesn’t apply to them.

Guess what, it DOES!

Without further ado, I morph into my “other” self, the bitchy one, to deal with this. I let them utter their introduction while I stare at them blankly, waiting for them to finish and then I point to the sign without speaking. Of course, being salesmen (or women) they’re inclined to continue trying to engage me in a two-way conversation. Now I gotta’ get up out of my seat, look them straight in the eye and verbally explain that there is no soliciting in this office or the rest of the building (‘cuz you know he’s going to try and visit all the other offices in the building after I get rid of him).

Typically, the less experienced ones, not yet comfortable with rejection, will thank me for my time and head back out the door and on to the next office. Then there are the ones who are insistent in their demand to sell their crap. I politely tell them they will have to leave. Some leave, some don’t. The ones that don’t leave begin to change their tone of voice and become nasty using the age old, “you’re just the receptionist, you have no say in anything” routine.

Seeing their desperate need to speak with someone of more importance than I, I smile at them and give them what they want. I ask them to take a seat and make themselves comfortable then I get to work calling the one person they need to speak with....

....our office park security guard.

You see, the security guard and I have an understanding. I call his mobile phone and tell him he has a “visitor” who wishes to see him, all the while, the salesman believes I’m setting him up to meet with a company decision-maker. Approximately five minutes later, my big burly security guard arrives to find his quarry sitting comfortably in my reception area waiting ever so patiently.

While being escorted out of the office they often like to get the last word in, calling me a bitch or various other inappropriate adjectives. Me? I don’t need words, I just blow them a kiss as they’re led out of my office and onto the elevator.

I suppose some people might think I go too far, but in reality, how many stories have you heard about people walking through the front door of an office and going "postal?" I've heard far too many for my liking.

So until companies learn to keep their salespeople indoors, my vigil will continue.

xxThe Gatekeeper

You want to speak to whom? REALLY?



Here, let me help you with that then!
YEAH RIGHT!

When you call my business line, I assume you're looking for someone or something. It's my job to assist you with your quest so it behooves you to treat me with some amount of respect and kindness. I'm not talking about curtsying the Queen here, I'm just talking simple courtesy, like that you would bestow upon a friend or colleague.

So, with that said, it's AMAZING the number of calls I receive where you, the caller, decide to become combative.

It really shouldn't have to come to that, but once the battle lines are drawn, I hope you are prepared to engage in a mêlée you
WILL NOT WIN.

You see, I am the gatekeeper, and as such, it's my duty to weed out the bottom-feeders like you headhunters and telemarketers.

You DARE attempt to steal our talent? I think
NOT, don't even bother trying because I will screen your ass SIX ways to SUNDAY! Telling me it's a "personal" call when I ask you who you are is the BIGGEST red flag.

Next are you cubicle monkeys that try to railroad me into submission by talking fast and/or talking "over" me. That just irritates the piss out of me and you can be guaranteed that at that point, all your hopes of getting through, have
VANISHED.

I realize it's tantalizing for you at this point, to proceed to antagonize me with stupidity like, "who left YOU in charge" or my personal favorite, "you're
just the receptionist." If you wish me to verbally scold you before I hang up on your pathetic ass, this would be the route to go.

Oh, and I also realize, that once I've hung up on you, you WILL be tempted to call back for vengeance, you can't help yourself. You'll demand to "speak with my supervisor/manager/Supreme Being" about my rude behavior and I will gladly oblige because the receptionist reports to EVERYONE. I have no qualms whatsoever about passing you through, they will likely tear you a new one harsher than I because now you’re wasting both my time and THEIRS.


Thank you for calling and have a nice day!
xxThe Gatekeeper